Whatever has brought you here — a payment question, a technical hiccup, or something more serious — we want to sort it out properly. The team at Galleon Entertainment Ltd handles every message that comes in, and the people reading your enquiry are authorised to act on it, not just pass it along.

When you get in touch, the most useful thing you can do is give us enough detail to resolve things in a single exchange. That means telling us the username or email address registered to your account, a clear description of what happened, and — if it relates to a transaction — the date, amount, and payment method involved. The more specific you are, the less time we spend going back and forth asking follow-up questions.

What happens after you send a message

Once your message reaches us, it is logged and assigned to a member of the support team. They will review your account, look at any relevant transaction or game history, and come back to you with a substantive response rather than a holding reply. If your query touches on something that needs a second pair of eyes — a disputed withdrawal, for example, or a technical fault reported by multiple players — it may be escalated internally before we respond, but you will hear from us through the same channel you used to contact us.

Responsible gambling requests and formal complaints

If you want to set a deposit limit, take a cooling-off break, or self-exclude, please tell us clearly in your message. These requests are treated as a priority and are not subject to the same queue as general enquiries. We will not try to talk you out of it, offer you a bonus instead, or delay acting on what you have asked for. Your request will be confirmed once it has been applied to your account.

A formal complaint is different from a standard support query. If you feel that something has been handled unfairly and a normal support exchange has not resolved it, you can raise a complaint in writing through our contact channels. We will acknowledge it, investigate it properly, and give you a written outcome. If you remain unsatisfied after that process, you have the right to escalate the matter to the Anjouan Gaming Authority, under whose licence we operate.

One thing worth knowing before you contact us: we will never ask you for your password, your full card number, or any security credential via email or chat. If you ever receive a message claiming to be from Galleon that asks for any of those things, do not respond to it — contact us directly to report it instead.

Players based in the UK are fully supported and welcome to reach out through any of our available contact channels. You will find the specific contact options listed on this page. We look forward to helping you.